Privacy Policy

Capslock Marketplaces Private Limited, which operates under the brand name "VideoClub", takes your privacy seriously. This privacy policy (the "Privacy Policy") explains how we collect, use, share and protect your information when you use the VideoClub mobile application (the "App") and this website (the "Website"), together the "Platforms".

References to "we", "us" or the "Company" mean VideoClub and its Platforms; references to "you" or "user" mean any person using the Platforms. By using the Platforms you agree to this Privacy Policy and consent to the use and disclosure of your information as described here. We do not share your information with anyone except as set out below.

1. Information we collect and how we use it

Log-in data

When you create an account we collect your name, mobile phone number, gender, IP address and an indicative age range confirming that you are old enough to use the Platforms. We use this information to:

• create your account and let you sign in;
• notify you about changes to the Platforms or to this Privacy Policy;
• communicate with you and provide user support;
• enforce our terms and policies and protect our rights and those of other users;
• improve existing features, build new ones and act on user feedback;
• personalise your experience by language and location; and
• run the Platforms — including troubleshooting, analytics, testing, research, security, fraud detection and account management.

Additional profile information

You may choose to add further details to your profile, such as a username, profile photo, birth year, city, a short biography, and audio or video used to introduce yourself. This information is optional and is visible to other users of the App.

Content you share

This covers everything you make available to other users through the Platforms, including posts, comments, images, video and voice recordings captured using your device's camera or microphone, and the content of communications you have with other users. It also includes information about you that other users choose to share.

Anything you post publicly — for example on your profile or another user's profile — may be seen and re-shared by others, including outside the Platforms. Please think carefully about what you choose to make public.

Device, log and location data

We automatically collect technical information such as device model, operating system, app version, language settings, unique device identifiers, crash reports, and log data including IP address, access times and pages or screens viewed. Where you permit it, we collect approximate location so we can offer relevant language and regional features.

Transaction data

If you buy credits or a subscription, we record the purchase, amount, currency and status. Card and bank details are handled by our payment partners; we do not store full payment instrument details on our systems.

2. Disclosure of your information

We may share your information:

• With other users — the profile details and content you choose to make visible in the App.
• With service providers — hosting, analytics, communications, customer support, moderation and payment partners who process information on our behalf under appropriate confidentiality obligations.
• With our group companies — where needed to operate and improve the Services.
• For legal reasons — where disclosure is required by law, court order or a lawful request from a public authority, or where it is necessary to investigate fraud, protect our rights, or protect the safety of any person.
• In a corporate transaction — in connection with a merger, acquisition or sale of assets, subject to this Privacy Policy.

3. Security practices

We maintain appropriate technical and organisational measures to protect the information we collect. Where you have chosen or been given credentials that allow access to the Platforms, you are responsible for keeping them confidential and should not share your password with anyone. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

4. Data retention

We keep your information for as long as your account is active and for as long as needed afterwards to comply with legal, tax and regulatory obligations, resolve disputes and enforce our agreements. Records of your past activity may be retained by us even after content is removed.

5. Your rights and choices

• You can correct, update or add to your profile information at any time in the App.
• You can delete content you have posted, and you can request deletion of your account.
• You can manage device permissions such as camera, microphone and location.
• You can opt out of promotional messages using the unsubscribe option provided.

To exercise any of these rights, write to us at help@voiceclub.app.

6. Children

The Platforms are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, please contact us so we can remove it.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platforms with a revised "last updated" date, and material changes will be notified to you where required by law.

8. Grievance Officer

In accordance with applicable rules, the name and contact details of our Grievance Officer, with whom a complaint may be filed, are set out below. Complaints are acknowledged within 3 (three) business days and disposed of within 30 (thirty) days of receipt.

• Name: Ayush Singh
• Address: 555, 14th Main Rd, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102
• Email: help@voiceclub.app