Terms of Service

These terms and conditions (the "Terms") govern the services (the "Services") offered by Capslock Marketplaces Private Limited, which operates under the brand name "VideoClub". They apply to the VideoClub mobile application and to this website, together referred to as the "Platforms". By accessing or using either Platform you confirm that you have read and understood these Terms and agree to be bound by them. If you do not agree, please stop using the Platforms.

We may revise these Terms from time to time. Revisions take effect once published on the Platforms, and your continued use of the Platforms after that point means you accept the updated Terms. In these Terms, "we", "us" and "Company" refer to VideoClub, and "you" or "User" refers to any individual or entity registered to use the Services.

1. Scope of Services

VideoClub is a social platform that helps people connect with each other for real-time conversations and on-demand consultations. The Services are delivered through the VideoClub app so that interactions take place inside a controlled environment.

We act only as a platform provider. We are not a party to the conversations that take place between users, and we are not responsible for interactions that users choose to move off the Platforms, or for personal or sensitive information that users choose to exchange with one another.

2. Eligibility

By agreeing to these Terms you confirm that:

1. you are at least 18 years old, or the age of majority in your jurisdiction if that is higher, and have the legal capacity to enter into these Terms;
2. your access to the Services has not previously been suspended or terminated by us for a breach attributable to you;
3. you understand that VideoClub is designed for adults and is not intended for minors; and
4. you will follow the rules and community guidelines we publish for safe use.

3. Registration and your account

1. To use the Services you must register on the VideoClub app, which can be downloaded from this website or from the Google Play Store. Sign-in options may include your phone number or a supported third-party sign-in method.
2. You may optionally add profile details such as your name, gender, date of birth, relationship status or city. Details you add may be visible to other users, and you decide what to share.
3. We do not independently verify the credentials or details supplied at registration, and we are not responsible for inaccurate information provided by you or by another user.
4. You are responsible for all activity carried out through your account. Keep your login credentials confidential, do not let anyone else use your account, and notify us promptly at help@voiceclub.app if you suspect unauthorised access.
5. We may suspend or terminate an account at our discretion where we detect unauthorised use, suspected fraud, or a breach of these Terms.

4. Acceptable use

When using the Services, you agree not to:

• share content that is abusive, obscene, defamatory, harassing, threatening, hateful or otherwise unlawful;
• upload or transmit material that infringes the copyright, trademark or other intellectual property rights of another person;
• impersonate another person, misrepresent your identity, or provide misleading information;
• attempt to access another user's account, disrupt the Services, or interfere with our systems or security;
• distribute viruses, malware or any other harmful code; or
• breach any applicable local, national or international law.

Abusive, discriminatory, threatening or otherwise inappropriate behaviour towards our support team, employees, partners or experts is also prohibited and may result in immediate termination of your account.

5. Safety

We do not carry out criminal or formal background checks on users and we do not verify statements users make about themselves. You are responsible for taking sensible safety precautions when interacting with others.

Please do not share sensitive details such as your home address, financial information or one-time passwords with other users. Interacting with people you do not know carries inherent risk, and any reliance you place on information shared by another user is at your own risk.

6. Payments and virtual items

Certain features may require payment or the purchase of in-app credits. Prices, applicable taxes and the benefits attached to a purchase are shown before you confirm it. Payments are processed by third-party payment providers, and their terms apply to the payment transaction. Purchases are governed by our Refund Policy, which forms part of these Terms.

7. Data protection and privacy

We take your privacy seriously. Our Privacy Policy explains what information we collect, how we use it and the choices available to you. By using the Services you consent to the collection and use of your information as described there, in accordance with the Information Technology Act, 2000, the rules made under it, and other applicable data protection laws.

8. Data retention

We keep your information for as long as it is needed to provide the Services and to meet our legal, accounting and reporting obligations. Where information is no longer required, it is deleted or anonymised.

9. Intellectual property

The VideoClub name, logo, software, design and all other material on the Platforms belong to the Company or its licensors. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Platforms for personal, non-commercial purposes. You retain rights in the content you create, and grant us a licence to host, store, reproduce and display it to the extent required to operate the Services.

10. Disclaimer of warranties

The Platforms and all content on them are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the Services will be uninterrupted, error-free or fit for a particular purpose. The Services are not a substitute for professional medical, psychiatric, legal or financial advice, and are not intended for emergencies. If you are in crisis, please contact local emergency services or a qualified professional.

11. Limitation of liability

To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profits, goodwill or data arising out of your use of the Services. Our aggregate liability for any claim relating to the Services is limited to the amount you paid to us in the three months preceding the event giving rise to the claim.

12. Indemnity

You agree to indemnify and hold harmless the Company, its directors, employees and partners from any claim, demand, loss or expense (including reasonable legal fees) arising out of your breach of these Terms, your content, or your interactions with other users.

13. Suspension and termination

You may stop using the Services and delete your account at any time from within the app. We may suspend or terminate your access where you breach these Terms, where required by law, or where necessary to protect other users or the integrity of the Platforms.

14. Governing law and disputes

These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

15. Grievance redressal and contact

In accordance with applicable law, the details of our Grievance Officer are set out below. A complaint will be acknowledged within 3 (three) business days and resolved within 30 (thirty) days of receipt.

• Name: Ayush Singh
• Address: 555, 14th Main Rd, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102
• Email: help@voiceclub.app