Refund Policy

This refund policy (the "Policy") applies to all purchases made on the VideoClub mobile application and website, operated by Capslock Marketplaces Private Limited ("VideoClub", "we", "us"). It forms part of our Terms of Service.

1. No refunds

All payments made to VideoClub — including purchases of in-app credits, coins, gifts, packages, subscriptions and any other digital goods or services (together, "Digital Items") — are final and non-refundable. Once a payment is successfully processed, we do not provide refunds, returns, exchanges or credit back to your original payment method, whether or not the Digital Items have been used.

Digital Items are delivered to your account immediately upon purchase and are consumed instantly on use. Because they are digital goods supplied at once, the statutory right of cancellation for distance contracts does not apply.

2. Nature of in-app credits

• Credits carry no monetary value and cannot be exchanged for cash or transferred.
• Credits can only be used within the VideoClub app for the features we make available.
• Unused credits are not redeemable, and no refund is due if you stop using the app, delete your account, or your account is suspended or terminated for a breach of our Terms of Service.

3. Subscriptions and cancellations

Where a subscription is offered, it renews automatically for the applicable period until you cancel it. You may cancel at any time, and cancellation stops future billing only. Cancelling does not refund amounts already charged for the current or previous billing periods, and you keep access for the remainder of the period you have already paid for.

Subscriptions purchased through the Google Play Store must be cancelled through your Google Play account. Refunds for those transactions, where any are available at all, are governed by Google's own policies and are at Google's sole discretion.

4. Failed, duplicate and unauthorised transactions

Where money has been debited but the corresponding Digital Items were not credited to your account, or where a genuine duplicate charge has occurred, we will investigate and correct the position — normally by crediting the Digital Items to your account, or by reversing the duplicate charge where the payment provider confirms it. Raise such issues within 7 (seven) days of the transaction, including the transaction ID and date, at help@voiceclub.app. Payment gateway or bank charges are not refundable by us.

5. Chargebacks

Please contact us before initiating a chargeback so that we can help. Raising a chargeback for Digital Items already delivered may result in immediate suspension of your account and recovery of the disputed amount.

6. Service interruptions

Occasional interruptions, maintenance windows and feature changes are a normal part of a digital service and do not entitle you to a refund or to compensation.

7. Contact us

For any question about this Policy or a specific transaction, write to us at help@voiceclub.app or to Capslock Marketplaces Private Limited, 555, 14th Main Rd, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102. We acknowledge queries within 3 (three) business days.

We may update this Policy from time to time. The version published on the Platforms at the time of your purchase applies to that purchase.